I made the mistake of ignoring the bad reviews because of their no fix no fee offer. Took my laptop in for repair, they took the £60 fee and sent it to their repair centre. I got a call and was told it would cost £1,040 for a new main board on a laptop only worth about £900. Obviously I declined, when I went to pick it up and asked about getting my money back the answer was "I had declined the repair so therefore was not entitled to a refund". Well anything can be fixed if you throw enough money at it! Their "no fix, no fee" policy is just a scam. Do yourself a favour and go elsewhere. As far as I'm concerned, this company has lost a customer for life.