No wonder retail stores are dying after the shambles of an experience I had at your St Helen's Retail Park PC World I was shopping online at first, trying to purchase a i7 8th Gen laptop but after nearly ordering the system then said it wasnt in stock, no problem so I went to site (I should have never even bothered) I walk in, already aware of what I Want to buy (A Laptop that cost around £950) so I walk over, and ask where the i7's are. The people on the IT area, looked at each other as if id said something funny (you know, me being a customer to them) and they rather condescendingly told me that "there isn't a specific area for i7's - they are scattered everywhere, just see what you want then buy it" I let go the way I was spoken to (again, a paying customer - all I am expecting is for people to DO THEIR JOBS) SO after 25 minutes of browsing, after being spoken to like I was stupid I'd finally found a laptop that I Wanted (Again £960.00) I ask to buy it, to THEN be told its not in stock I ask them to see what they have in stock today, you know - because this is a retail store, and generally people like to walk out with the things they're about to spend near £1000 The young lady then sighs audibly to me and my friends that I was with and says "well I suppose I better check the stock" I mean, is this unexpected that a customer service rep should actually know what they have in stock? have I, the customer done something wrong? She comes back, and then tells me that the only laptop they have in stock is a piece of garbage touchscreen HP, that even if I wanted - I couldn't walk out of the store, because this is a "store model" (I have purchased store models from PC world before, and I have never once been told that I must come back 24 hours later to pick it up.) So I explain to her, that all they have installed on this laptop is a demo video, with no username passwords, and no passwords or data on the device (I have already checked) she walks off, to "speak with a manager" who then comes back to say that it apparently takes +25 hours to reformat a laptop (That didn't need formatting, that had an SSD and an 8th grade i7 - so actually would have taken less than 30 minutes) So there I am, I wanted a laptop - from a store to take away with me, went to PC world's retail store and ended up just wasting 45 minutes of my time, talking to under-educated staff who clearly are not remotely interested in selling things to customers whilst this lady was off getting a list of reasons for why i couldn't take the store laptop, I'd already reserved one at Argos, at a cheaper price, at a better spec Moral of the story - stay away from dying pc world, that has snotty staff that dont actually want you to buy anything, they just want to waste your time and offer you abysmal service. There I was, ready to drop £1000 on a laptop there and then - when they let me walk away PC world do not seem interested in sales, or making money, or even - giving good, reputable customer service beyond a joke, and a complete waste of my time. will never buy anything from PC world again Signed, A very irritated computer engineer with more degrees in computing than two chubby salesmen that don't know what they are talking about.