We bought a new oven on the 25th November 2017 and paid for a Repair and Support Plan which also included one valet service a year on the product. We arranged for the first valet and Currys arranged for a company called BioBlitz to do the valet. I received a telephone call explaining when the valet would take place and that we would receive a message to confirm the time of appointment the day before the valet was to take place. I received a text on the 15th October informing me that the valet would take place on the 7th November 2018. On the day of the valet we had still received no notification of what time this valet would take place, so I sent a text asking when this would take place and was informed that the driver would contact me. Later that morning I received a telephone call from the driver saying that the valet would take place between 1.30 p.m. and 3.30 p.m. At 4.00 p.m. I received another telephone call saying that they were running late and would arrive by 4.30 p.m. As I was at work I phoned my husband who had been waiting all day and let him know that they were delayed. When I arrived home from work at 5.00 p.m. my husband told me that the cleaning operative had arrived with another colleague. She then proceeded to put all her cleaning materials and hardware on our worktops without asking permission and not putting any covers on our worktops to protect them. She then took only 15 minutes to clean the oven, saying our oven was perfectly clean and her last job was dreadful. When she had gone we found residue still over the racks and inside the oven which had obviously not been cleaned properly. It seemed to my husband that our oven was the last on her list and she just wanted to get it over and done with.