I was about to write a review but had an almost identical experience to someone else, everyone I have spoken to at Currys has 'misinformed me' (that's lied to you and me). I was promised a 10% gesture of goodwill for my troubles and a price match - of course i have not seen these yet! Here's the review that mirrors my experience. Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.