A new washing machine was delivered with a big dent in the back of it. Customer services were contacted 5 minutes after delivery men left. I was informed that an exchange couldn’t be arranged until the item was marked as delivered. I was promised a phone call to let me know when that was done. By 6pm that evening I had heard nothing and wanted to make sure I received a machine the next day, so I called them back myself. The customer services said they couldn’t do anything as it still hadn’t been marked as delivered, after I complained they offered to put me through to the delivery team. I was put on hold yet again and after another 20 minutes I gave up. I had already spent over an hour on the phone to them that day already and I only have so much patience with bad customer services. The next morning I called as soon as customer services opened only to be told that an exchange hadn’t been organised and there was no information on file to indicate that one had been requested! Talk about inefficient. Thankfully I have a proactive husband who took the back panel off and pushed out the dent so it was no longer touching the internal workings. Currys make you wait for ages to speak to a customer services who do nothing. It’s a shame their delivery team don’t use modern technology to update the system when they’ve delivered items, I’m sure they sell tech like that. I wouldn’t buy from them again.