Team KnowHow picked up our TV for repair just over a week ago and we were told it would be back within 7 days. We had a time slot of 8.55 to 12.55 on Friday, but we waited the whole day and they never turned up with our TV . We did not get a text, email telephone call to explain why. After over 2 hours in total on the telephone and a return trip of 16 miles twice to Currys they were not able to tell us where our TV is. We were told that they can't replace our TV as it is not broken and an investigation to find out where it is hasn't been carried out yet which may take some days!!!. They were extremely unhelpful and not in the least bit apologetic over the phone and I got the impression that they really couldn't care less. Customer Service appalling! communication between Currys and Team KnowHow a disaster. Tracking non-existant. How can you lose a TV?.