I ordered a fridge/ freezer and also a washer/ dryer a month in advance for our new house. We received a delivery a slot the night before which was 10:25-14:25. Trying to plan ahead and be organised I also booked a food shopping delivery to come later that evening. At 14:35 I realised the time and recognised that the delivery was late, therefore I called the customer service contact number. After waiting for 45 mins to speak to someone the lady I spoke to said that she had contacted the driver and the delivery would be in the next hour and half. Two hours went by and still no sign of a delivery, so I called customer services again. The lady I spoke to after waiting 30 minutes said that she couldn’t get into contact with the driver but the delivery ‘should’ still be made. Then, 19:00 came round and we still hadn’t received the delivery. Once again I contacted customer services, I was on hold for 40 minutes and the man on the phone could not help me with my enquires. He wasn’t able to tell me where my order was, when it could be delivered on another day. I then asked to speak to a manger and I got told that I couldn’t and would have to wait till tomorrow. After a very long and painful phone call I decided to cancel my order completely and get a full refund. The man told me that I would receive an email confirming the cancellation and refund .. I haven’t yet received this. The management team is due to contact me tomorrow at 12:00pm. Hopefully they call on time and can deal with my complaint. I made it very clear that I was not happy to all of the customer care team and I did not get a good enough response, if any response at all. The customer care was awful and the whole situation was disappointing and ridiculous. I will not be using Curry’s again and will not be recommending them to anyone. I now have a kitchen full of food that needs to be thrown away because I haven’t got a fridge to keep it in. I have spent money on three phone calls, extra money for dinner too and wasted money on a food shop. DO NOT ORDER ONLINE WITH CURRYS!