I'm putting 1 star when in actual fact I don't feel they/you deserve even 1. I am so angry at your PATHETIC customer service, that I could literally scream. Team KnowHow? What a gang of cowboys you use as your delivery company. There is no other way to describe it other than to say they have LIED REPEATEDLY to us over the last few days. From being given a day and time for delivery, Monday 10th January between 3.20 and 7.20 then it simply not arriving. No txt msg to explain, no email and not answering the phone. This morning we spoke to someone called James in your call centre. He said our purchase, (a double oven and a hob) was 'on the van and out for delivery today' 'The driver will ring you when he's near your location' That was at 8.48 am. At 2 o'clock, when we had had NO contact from your team, we then waited another 15 minutes and finally got through to your call centre again. This time we were told that the oven was 'out of stock' So why have we not been told before this? Why were we told they were on the van for delivery? Why were we told this morning that despite them not being delivered yesterday, we would receive both items today? We cancelled the oven and were told we would have our money back in 3 - 5 days. BUT - we were advised NOT to cancel the hob as it was 'out on the van for delivery today' At 7.30 pm, again, having heard nothing from you people and obviously no delivery, we tried to ring - put on hold for 15 minutes with regular reminders that the office is 'due to close' I decided to see if there had been any changes to to the order and put the details into the tracker - Oh surprise surprise .... it was NEVER getting delivered today and now is scheduled for THURSDAY 13th December. Where do you people get off thinking you can treat customers in this way? It is absolutely disgusting and I am going to warn anyone and everybody NOT to use Curry's/Team KnowHow (Team knowNOTHING) Horrified/angry/disgusted/FUMING. Never again. Anyone reading this ..... don't even THINK of ordering from them. You cannot trust these people. Oh, before I finish - you were quick enough to take our money out of the bank though weren't you.