I bought laptop on Black Friday deal in Brixton store. They did not have my color in stock, the said it will arrive in about 3-5 days, I said no problem, I will come back and pick it up. They also signed me up for a warranty which they said will start when I pick up the laptop. I went back 8 days later, still no laptop in store. No message sent to me beforehand not to waste 2 hours of my time to take special trip to the store. The customer service assistant called a store in Fulham and said I can go and pick it up from there as i didn't want to spend another two hours going to this store. I went to Fulham store two days later, they would not give me the laptop as apparently there was not email request stent from Brixton. I called customer service in Currys to arrange a delivery of the product to my home as I did not have another two hours to go to Brixton. I had to speak to two people, one didn't even hear my whole story and simply put me through to Brixton store without asking what I want... The second lady I spoke to was amazing and chased up with Brixton, and sent them an email. The manager from Brixton called, and said they can't send me the product and the only way to get it is to pick it up. I could not even cancel it by this point as all Black friday deals were over and I needed a new laptop for work urgently. The manager said he will give me £20 off another product purchased in store as a goodwill for the troubles. Quote: for example if the computer bag is £25 you might be able to have it for £5'. I went to the shop (this was two weeks after my original purchase). The shop has very limited stock and not a very good choice but I managed to find something I would make use of. I take two products to the manager, one is a mouse, price £15. He says, so I can give you £5, off. I look at him in disbelief. And then say really, you said you will give me £20 discount. He then says, ok I can give it to you half price... after further negotiation he says ok, I will give you £10 off. I mean, why am I being made look cheap and negotiate for something he said he would give me? then there was another product as naturally I wanted my credit back, at least something for all the time and money spent (in total 5 hours travelling and 45 mins on the phone and £10 travelling to the stores three times). I mean, half of working day is 4 hrs, who is going to give me my time back? Anyway, of the second product, which was a computer sleeve he said he will give me £5 discount. By this time I was over Curry's. I took it and left. I used to buy all my electronics there, and my mobiles. The last time I bought my mobile I had a poor customer service. After this time I am not going back to Curry's again.