Can you give a zero? Shame.... I bought a product with a voucher. They sent an email receipt. Go to the shop to collect with the receipt that they sent me, plus ID, just in case. Couldn't pick it up because they wanted the last four digits on the voucher. I never saw the voucher. It was electronic cut and paste type thing. Took an hour to get the item I had paid for.... But it is OK. The guy in front of me had been there 40 minutes. The guy at the the other desk, 35 minutes. Last time I went to pick up a laptop for my daughter - it took so long I had to leave, take her to her dance class and then come back again one hour later and guess what - the laptop still wasn't at the desk to collect, so another 40 minutes. Here is an idea - take at look at Argos. Click and collect in about 5 minutes...