This company deserves to go out of business - the sooner the better!! The level of negligence, ignorance and lies in their customer service is staggering. If you happen to hold any shares in Dixons - sell them ASAP!! I have my reasons to believe, that what happened to me is not an isolated incident and that disregard toward customers is a systemic problem at this company - sooner or later this will sink the entire business and the management is too blind to even see it. Hundreds of negative reviews online confirm my view. My old washing machine died of natural causes and I needed one ASAP. I looked at the Currys web page and found out that I was able to book a delivery and installation within a week - Perfect!! - I had enough clean undies to survive. Shortly after my payment had been accepted by Currys, I was texted by "TEAM KNOWHOW", who confirmed the delivery date - THREE DAYS AFTER THE ONE I HAD BOOKED!!!! - after spending countless hours on the phone with Currys customer service, I found out that there was nothing I could do about it as deliveries are handled by an outside company - It took a lot of deep breathing to get over the anger. So I had another delivery date scheduled - for yesterday. I took a day off work and waited patiently - only to find out that my delivery had to be cancelled. As it was my BIRTHDAY, I had very little desire to argue with robotic customer service people. I was offered another delivery date - TODAY. And guess what. I took a day off work, waited patiently and IT WAS F...... CANCELLED AGAIN! This time none even bothered to call me and inform about it!!! So to sum up - Curries was happy to take my money and then waste 3 days of my life including my Birthday, and at the end of it, I am left frustrated with a pile of dirty laundry and no washing machine in sight. I am cancelling my order and going with a more reputable company. IF YOURE READING THIS AND CONSIDER BUYING SOMETHING WITH CURRYS - PLEASE DON'T. THEY DONT DESERVE YOUT MONEY, TIME AND ENERGY.