Purchased a quite expensive TV. Salesman in store promised delivery and a full set up of the TV and all other devises. I was assured there would be no problems. We paid the extra money for this service. On delivery day a foreign gentleman and his partner came and I had difficulty understanding them. They stated they could put all the wiring in to the TV etc but could not set up the TV as it was cold and it had to be warmed for an hour prior to switching on. He said somebody else could come in a day or so to finish the set up. I explained this was not what had been promised. I was then told salesmen say anything to get sales. After a rather difficult exchange he agreed to set it up. His knowledge to me seemed limited. He did his best and left. It was left up to us to finish most of the set up. There was no explanation on how the TV operated. Freeview was not set up and the Virgin Media sound control was not working. We sorted that out but could not get Freeview. After 15 min wait on the help line the help operator stated that Freeview had never been set up. He took over the TV and sorted the problem. Terrible after sales service; some of the problem was lack of communication but there was no excuse for not doing what we were told would happen and what we paid for in store. I will think very hard before purchasing from Curry's in the future.