Contacted Currys just before Christmas about a faulty hoover which was out of warranty. I expected to be fobbed off and told nothing could be done but was pleasantly surprised by Currys response. They phoned very promptly and apologised for the faulty hoover, they couldn't repair or replace as hoover warranties only run 12 months but they were prepared to refund a good proportion of the original price toward a replacement, they even refunded to my bank rather than a credit note I could only spend with them. Very impressed with level of customer service and prompt resolution, definitely five stars