Giving 1* only because that is the minimum available! My husband and I bought an integrated fridge/freezer from Currys (in-store) at Thurrock Lakeside just after Christmas. Although the sample fridge on display had a 50/50 split, we told the sales lady that we require a 70/30 split - which is also available in that range. She checked on their system and confirmed that they had the 70/30 available for delivery. To be honest, we could not have overstated our requirements and she continuously reassured us that our preference was what she had ordered - she even affirmed herself by stating that she had spoken to her manager who she said also confirmed that everything should be to our spec (we did see her talking to him but we are unable to confirm what communication took place). The delivery/installation/disposal was paid for and date agreed for Sunday 13th January (two weeks after purchase). The sales person also reassured us that apart from getting our receipt by email, we will also receive another email to confirm that our order is the 70/30 split. We left the store feeling reassured and looking forward to getting our new fridge/freezer. We never received the confirmation email by the way! When the TeamKnowHow guys arrived, they were very professional and got on with the job in hand by removing my old fridge/freezer. On off-loading the delivered item they realised that it was a 50/50 split! They advised me of this error and said that I'd need to contact the store to re-arrange another delivery date. Unfortunately, I have a 7-working day commitment as I work for myself so I told them that this would be difficult. > The two delivery guys got on the phone - one to TeamKnowHow and the other to Currys customer service. Apparently the guy on the other end of the phone at TeamKnowHow offices suggested that the only other option I have if I was not happy to reschedule a different delivery date would be for me to accept the 50/50 split in place of the 70/30 that we had ordered. I found this quite insensitive, insulting, patronising and undermining to say the least. I could not accept the swap option because we have the integrated kitchen cabinet sized for 70/30 fit only. At this stage my old fridge/freezer had been removed leaving us without a fridge. It would have been nice if they could have offered a temporary fridge for use while we agree on a mutually convenient day for the delivery of replacement product! The delivery guy on the other end of the telephone to customer service reported that customer service had advised that they could plug the new fridge/freezer in for my use until the replacement is available and they would do a swap. As both Currys and the logistics company were singing from different hymn sheet, I was advised by the delivery person that they have been told that we should go to my local store together. I think that this was only agreed after I refused to allow them to remove the delivered fridge until something was done to address my delivery issue. On getting to the store I was met by a far-removed manager who told me that 1) they haven't got an interim fridge to offer me 2) that we had ordered the good that was delivered to us, and that he was not prepared to address/consider my account of our sales encounter at the Thurrock store. After much debate back and forth, I agreed to do a refund/ resale for the correct item as I need a fridge to store food and groceries and other essentials. I am not holding my breath but can only hope that they have entered the correct item code this time! 2) delivery date - the sales person who ran my refund/resale through the system promised to get me the delivery for a date that is suitable for me. We agreed Saturday 19th January. He said that he is unable to input this booking on to the system but that he would speak to the responsible department the next day Monday 14th January and then give me a call to confirm time etc. I did not get a call from the salesman or anyone from Currys, and have still not received the call as of today Tuesday 15th Jan. This means that I have paid for the goods, but have no date agreed/confirmed for my delivery plus I do not have any fridge to store my groceries, and other essentials. 3) Today, Tues 15th Jan I rang the 03445610000 number @ approx 10:55am, and asked to speak to the salesman that assisted on Sunday. He had advised that I could call the number on the receipt and ask to speak to him if I had any queries. So he gave me his first name only. However, I was told today that unless I have his second name, they cannot connect me to the person or store. The person that answered the phone said that he is unable to attest to my account of the interaction in store on Sunday 13th and that he is only willing to offer me the dates that he can see on the system, of which Saturday is not an option. At the best, he promised to send an email to the store with the hope that someone would contact me within a 24-hour window. He confirmed my contact number etc. to facilitate the engagement. I am still waiting - time now 17:51hrs. My encounter with Currys have been extremely frustrating at all levels - from the shop floor to engagement with management representative. It is the most appalling/ humiliating experience. I still do not have a delivery date!!!! I am hoping that Currys would do the honourable thing and provide my fridge this Saturday 19th as promised. It is disgraceful and highly disappointing to know that the faces that represent such an organisation as Currys can provide false promises just to get a sale, and also hush their customers out of the store, only to default on all grounds!