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Mrs Lynn Huyton
went in to currys to buy a rangemaster I had seen on line with this store ! the assistant said you cannot buy it instore you will have to go on line ok I thought I don't buy things on line but I will have ago! I saw a phone number on line so I rang and asked how do I explain on line that I need it to be electric and l.p.g. she said I can take your order over the phone so I agreed ! bought the cooker and the hood over the phone ! she said it will be there in 5 days ! 5 days went by hood but no cooker 1 rang up currys the guy said sorry its out of stock ! will be in on the 30th November ! by this time I had no cooker the guy said have you rang rangemaster for a l.p.g.conversion kit I said I did not know I had to ! so he put me through and I ordered one I was told my cooker was coming the following Monday ! the delivery man rang me Monday morning to say he would be here afternoon he said its electric and gas I said yes l.p.g.he said I cannot fit it I am not an l.p.g.fitter I will have to take it back to the warehouse ! I later got a call to say they would deliver it Wednesday ! by this time I had had no cooker for 2 weeks ! they fitted the cooker but the cast iron supports where warped and out of line the pans rocked and the oven door would not close properly !after 45 minutes on the phone to currys they sent a fitter out ! he agreed about the pan supports he said I will order you some they will be here in 3to5 days ! never arrived so an hour on the phone again being cut off twice the lady said they have not been ordered I will order them !again they never arrived ! another hour on the phone being cut off 3 times a guy from currys put me through to rangemaster as I demanded a rangemaster engineer to come out ! he came out and said the cooker needed new pan supports and a new oven door you need to contact currys for your money back but when I previously asked for that they said we cannot do that because its over 30 days ! this has been going on since day one !! are they for real ! STAY AWAY FROM CURRYS !!If I had payed £500.00 for this cooker I I could possibly understand it but I payed a lot a lot of money for a faulty cooker and the after service with currys is absolutely disgusting !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
6 years ago
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Currys has a 2.0 average rating from 3,454 reviews

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