I bought a Samsung washing machine from Currys in January 2019. The delivery and installation process has been an absolute nightmare! Although it's easy to install a washing machine, I was willing to pay for it and get them install it as I was busy with other stuff. The delivery guys arrived slightly late, they were somehow in rush and didn't care about the machine. I asked them to be careful, however they still didn't care and scratch the machine! After the installation, I noticed a leak coming from the connection, I asked the delivery guys to fix it however they said it wasn't their problem and they drove off! They also took the shipping bolts of the machine with them... I called the customer care straight after; the first agent said they had to book and engineer to come around and asses the case, and she book that service for 5 days later!! She refused to refund the installation fee. I kept calling the customer service line, after 2 other attempts, another agent understood the situation (mostly) and agreed to refund me the installation fee and ask Samsung to send me spare shipping bolts. However, he refused to pay for the damage... Then, I called my home emergency insurance company to send someone to stop the leakage. The plumber who was sent by the insurance company stopped the leakage and said it the valve was broken, however he didn't replace it as the insurance wouldn't cover it. So, I've got the washing machine, but I can't really use it until... who knows when! That was the first time I bought something from Currys and it has given me a massive headache! I spent the entire day on the phone on the day of delivery, then now I'll have to wait for another 5 days for the repair service... I can't use the machine meanwhile... This is clearly a mismanagement/training issue! The delivery guys had no idea about installation, hence the broken valve...