Utterly shambolic. I probably don't have the vocabulary to articulate just how dire Curry's Team Know How (if ever there was a contradiction in terms!) are certainly without using naughty words, perhaps the single most frustrating thing is the "could not care less" attitude in addition to an abject failure to implement the simplest of tasks in a timely fashion. In our case and to cut a very long story short having suffered a family bereavement over the festive season they left us half expecting to see a "Team Know How" van turn up at the house at same time as the funeral cortege! Fortunately the Douglas, Isle of Man store has a young man called Luke who tried his very best to help and evidently managed to stop this visit for which we were grateful but other than him and the subcontracted Team Know How delivery people who are also helpful the whole system is shambolic in my opinion. When you do complain in store or online as an example an email reply is received basically designed to fob you off, in this instance asking for the complaint reference number when it is already in the email subject title! As can be seen from the latest email reply subject title DIX4831XXXXX, RE: RE: CSUP4829XXXXX, RE: DIX4809XXXXX, RE: RE: CSUP4806XXXXX, RE: Formal customer complaint I have now received 4 such fob offs each buying at least another 5 days before the next response is due. If you buy cheap and everything works for the next few years you are fine, if you item develops a fault (e.g. freezer after 14 months) and have a care plan be aware you may well have to put in a LOT of time, effort and expense to get it resolved, in our case the actual care plan had been unilaterally cancelled by Curry's a month after purchase which was the start of the problem and ended with a freezer being discarded as uneconomical to repair for want of a 12 inch £15 cable harness which shows total disregard for the environment. We did eventually get a new freezer but that is not what we wanted given the comments above. No doubt if there is a reply attached to my review it will be a mock platitude cut and paste job which just about sums up their customer service.