I would not touch this company again, the customer service is so terrible it is beyond words. I purchased a hisense television on the 21st December 2018 online. The tv broke on the evening of the 2nd February 2019. I took the tv to my local curry’s store. I was informed that as I was outside of the 30 days the tv would be sent away to be repaired. I was then assured that if the tv could not be repaired then I would receive a refund to my card.  I received a message to telephone teamknow how a few days later whereby I was told that they had ordered a part to carry out repairs and that I would hear from them again once the repair had been done. Four later I had not heard anything so I telephoned to be told the tv had been written off. I had not been informed of this and during the delay was without an item I had paid for.  I was informed that I could only have a voucher. I stated that the store assistant had assured me that if the tv could not be repaired I would be refunded. I am aware of the legislation surrounding consumer rights and, yes curry’s is entitled to have an opportunity to repair or replace, I fully understand this. My complaint is more to do with the inconsistent information I was provided throughout my dispute.  The day after i had been told I could only have a voucher I telephoned customer service again to question this. This time I spoke to a lady who informed me that I should not have been told I could only have a voucher and that I should have been offered a refund. The lady tried to make arrangements to cancel the voucher code to then arrange a refund however the computer systems were down and so I was told I would have a call back, I did not.  When I telephoned back I spoke to another person who said there was no record of my conversation with the lady earlier on that day and that in fact I couldn’t have a refund and it would have to be a voucher. I pointed out this was not consistent with what I had been told in store or by another person that day.  I again was promised a call back which was not received. I again had to telephone back where I spoke another person who said I could have a refund and that she was working with her manager to arrange a refund for me. She told me that I should never have been told that I could only have a voucher. I waited all day for a return call to confirm that the refund had been done however did not revive a call. I again called and spoke to Dan. He later came back to me to say I could only have a refund ! I was going around in circles and demanded to speak to a manager. I was told that although there were managers in the vacinity I could not speak to one.  All of the above was over 3 days, being kept on hold for long periods and being given different information by different people each time I called.  I eventually went to the store where the store service assistant then called customer service. He was then told that there was no record of my conversation with the lady earlier that despite speaking with her at least twice that day. He then went on to say I could only have a voucher. The shop assistant finally came back to me to say that there has in fact been two lots of notes on th system in relation to my matter, in two different names. Two systems with conflicting notes where all my calls weren’t logged on one.  Told by 3 people including lady in store that I could have a refund, told by 3 others that I had to accept a voucher.  I asked the store assistant to call customer services back as this was unacceptable. Following the second call he informed me of the two accounts and that now they had amalgamated the notes I could have a refund.  This clearly shows an inconsistency of what customers are offered. This is not treating customers fairly or equally.    To get to the point of refund I had to make 3 days worth of telephone calls, I wasted a half day of annual leave on the telephone and then spent one and half hours in the store again initially being told I could only have a voucher to finally being told I could have a refund.  I was told on the Friday I would receive a refund in 3-5 days, the following Friday not received so I called to be told the system had failed to refund and i they would manually refund me that day, following day still no refund in my account. I made a complaint and told I would receive a response within 2 days, 4 days later and no response ! It is 2 weeks since the tv was returned and I’ve not received a refund. Stay away from this company