The WORST CUSTOMER SERVICE I have ever experienced. After reporting an issue with a washing machine which was delivered, without the transit bolts, and installed by the Currys delivery representative on the 24th December; I notified Currys of the issue 3 days after, on the 27th, the same day that the machine was used for the first time. I was informed that as the machine had been unpacked and used that it was no longer valid for a return and refund. The machine was unpacked and used by the delivery representative, a service that was for an extra charge; therefore how is this feedback valid…? After ~8 hours (total calculated using my mobile phone bill) on the phone to their customer service number, speaking to 13 different people on the phone, and twice being informed that the machine would be collected, and then it wasn’t, I managed to get my money back after 7.5 weeks after the issue was originally reported through sheer determination to stand up for my consumer rights. I will never buy anything from Currys again.