"Team Know How" are an absolute disgrace. Utterly dreadful experience. Team Know How obviously have a contract with Currys and are making a lot of money. They are incompetent and do not care about the customers which Currys relies on them to look after. Having ordered a washing machine from Currys website (which was easy enough), the problems began when "Team Know How" took over with their delivery/installation/take away old washing machine service. Firstly they said they couldn't install the new one because under my sink had a plumbing part missing and I'd have to buy one and they'd be back the next day and complete the installation. I was fine this. That's not their fault. But I didn't have a clue what to buy, and didn't want them coming back the next day to find I'd bought the wrong part from B&Q. Getting the information out of them about which part exactly I needed to buy was like pulling teeth. Brexit negotiations would have been easier. I asked them how to spell the words they were using ("spigot") but neither of them could spell. I literally had to stop them leaving my house until they physically showed me on my phone the exact part I needed. They then said I'd recieve a text message by 9pm that day telling me which timeslot I'd have for the next day in order than installation could be completed. 9pm came and went. No text message. So I called "Team Know How" up first thing in the morning expecting them to have failed to book in my slot and for me to have yet more hassle. They didn't disappoint. The delivery had failed to book it and now I was told that I'd have to wait for another time. No availablity that day. No apologies. No acknowledgment that they'd screwed it up. Just tough luck. The bloke on the phone couldn't have cared less. These people have no appreciation of the fact that customers have to take time off work to stay at home for this. I've taken 2 days off. And I still don't have a washing machine plumbed in. Currys need to put this contract back out to tender. These clowns don't deserve the huge money they are being paid. If I had £1 for the amount of times the delivery men and the bloke I spoke to on the phone said to me "nothing we can do" I could pay for someone else to do the job. One thing that taking 2 days off work for these philistines does is to leave you with plenty of time to tell others just what an awful "service" they have provided.