Whatever you do DO NOT BUY THE KNOWHOW CARE PLAN!!!!! It's rubbish and they don't honour the promises made on the plan. I sent my TV for a screen repair and came back missing the internal screw threads for wall mounting, so we couldn't hang it back on the wall. So off it went again for repair. 21 days later it was still not back, despite my husband calling the company for an update 18 times, as we never heard from them. At this point we decided to claim for a replacement product under the "14 day repair promise" guarantee. We were told on 3 separate occasions that we would receive a voucher for a replacement TV but to date still nothing. We called again today only to be told that our request was declined, as the TV has been repaired ......... but 21 days later, still no TV. I will now be seeking legal advice. Absolutely awful service and the plan is not to be trusted. Stay away from this policy, don't waste your money.