Short Review - Avoid at all costs, purchase elsewhere and save your time/money/patience Long Story - We ordered a washing machine with installation and scrapping of the old machine. What we thought would be a fairly straightforward process began with 2 consecutive days where the item just didn't show up. They let us know the first time and for the second time we had to chase them. When they actually came one of the delivery guys blatantly lied to our faces that the valve for the hot water (that was used by our old machine and needed to be switched off as the new machine didn't need it) wasn’t working and advised to call out a plumber to fix it (at our own cost). This, they told us, left them unable to install the machine as it would " flood " our flat and they simply delivered the new machine and left. Once they left I decided to check if this is true and to my surprise, the valve was working perfectly fine 5 minutes after they left! This was later confirmed by the third party plumber that came by to "fix" the valve and install the machine which we had to arrange by ourselves. I suspect they lied to us because the first delivery crew did not have it on their records that they should have picked up the old machine and looked annoyed when I showed them the receipts where we paid for the scrap since they, as they said, didn't have any space in their van. At this point we had a newly installed machine and an old machine lying around so we arranged again for them to come and pick up the old machine. I had to take a day off work just to be home for the pick up. Their email customer rep was beyond useless saying that since we've bought the item from a shop (we didn't and have said no such thing at any point) we had to talk with them... We managed to speak with the social media reps through Facebook, but even with their relatively quick responses, I found the whole experience to be terrible and have never had such a bad experience with any other item I've ever bought.