I bought a hp da0511sa laptop from the Rhyl store.I was assured by the assistant it would suit my purposes - just family history research and photo editing- the laptop is so slow you can almost see and hear the gears moving! To cap it all I was sold an ex display item which we didn't realise until we got it home and saw the marks and scratches.It was replaced with a £30 voucher (which I've yet to receive) but the point is in the shop I was told 'oh its just been opened to check it's ok and resealed' Very poor customer service -in fact outright lies-and I've now got a new computer which is slower than my 'old' five year old one