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Anonymous
Ordered an LG American Fridge Freezer online and paid additional £40 installation fee as I knew the doors would need to be removed from the fridge to fit through the kitchen door. Delivery arrived at designated time however the delivery drivers were not trained to remove fridge doors, so I refused delivery and they left with the fridge. Called customer service right away and said ‘oh should have been trained installers who delivered the fridge’, lots of apologies and redelivery was scheduled for the following Saturday. So round two of delivery came today and first of all they didn’t have a fridge freezer to deliver because they were just booked in for installation, and secondly it was the same delivery drivers!! The situation was so ridiculous I had to laugh. Customer service again very apologetic, but it means nothing when you have wasted two Saturdays in a row waiting for a delivery. Safe to say I asked for a refund, didn’t want to chance a third Saturday with the same delivery drivers turning up. Quite clear this company has major communication issues between departments, the delivery drivers today told me it was the second time today it has happened. Please don’t waste your time with Currys if you want a large appliance delivered
5 years ago
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Currys has a 2.0 average rating from 3,454 reviews

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Alice, Customer Support

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