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James Sim
CC 3952766/CC3958227 On the surface Curry's looks a promising place to get your goods with decent services and prices - unfortunately just lurking under the surface is a myriad of uneducated staff, managers who break promises easier than sweat, and a customer care department that is the polar opposite to it's title. They are now on their FOURTH attempt to deliver and install a fridge after I've spent over £800 with them a month ago and still don't have what I bought and paid for in March 2019! The service is abysmal, everyone is polite, but no one has actually helped me - I still don't have a fridge despite having taken up the issue again and again - they just want to give you a refund to get out their hair as they can't be bothered actually sorting the issues they have created through total incompetence across numerous departments - the whole story behind this would be comical if it weren't so close to home for me - I literally could not make this up! Their attitude is one of contempt, you have the cheek to complain? They have no compassion or remorse, if I had messed up the way they have on so many occasions I'd not only be embarrassed and apologetic, I'd be keep to resolve the issues, not treat the customer like they have more important things to be doing - like lunch! So far I've made at least half a dozen calls to customer services, wrote three emails to them/HO, dealt with 6 installation/delivery guys, had three failed installations and had to fight for an incorrectly processed refund which left me £30 out of pocket. I've come on to write this as they now want to arrange a fourth installation where once again I have to stay in all day waiting for a delivery which has so far went wrong the last three times due to incorrect advice from Curry's staff. Do yourself a favour and go somewhere else, even if it's a few £s more expensive you will save the difference in calls to their complaints department which is truly overworked.
5 years ago
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Currys has a 2.0 average rating from 3,454 reviews

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