Login
Start Free Trial Are you a business?? Click Here
Cerys
I visited Currys to collect an item for my 90 year old grandmother which was already paid for and I had received the code via email in order to collect the parcel. The lady serving me informed me that I needed the last four digits of the payment card to get the parcel even though it was paid for in full and I had a code that was sent direct to my email. I informed her that my nanna was 90 and it was for her and she is very frail and can't read very well, hence the point I am collecting it from store and not having it delivered to her house as she struggles to move. She then asked a manager to help to see if there was anything that could be done without calling her as she is very old and it could endanger her trying to find her purse etc as she may fall. The manager who came to ''help' was named Dave and he was one of the managers on on duty at the Southport meols cop branch on the 26/04/19. His attitude from the beginning was appalling and very arrogant. When I explained the situation to him his attitude again very arrogant and said if i ring her she's very frail etc he just looked at me and said. Yeh.... And continued with his attitude. At this point I was very angry and said well I'll ring her if she falls it's your fault .he then got even more on his high horse and said well i don't think it is, and as my nanna answered proceeded to talk extremely loudly almost into my ear so much so I couldn't hear what my grandmother was saying, eventually he flounced off which to be honest I was very glad of as the lady serving me was very helpful. It's just such a shame that the company are promoting people like this who obviously just like the power and have clearly adapted an attitude to match. I would really appreciate if Currys at Southport could speak to their manager Dave about this incident and perhaps give him some more training in customer service as he clearly isn't very good at this aspect of his job.
5 years ago
Read Currys Reviews
Currys has a 2.0 average rating from 3,454 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial