Please don't bother using them, the worst service and customer service I've ever experienced with outright lies. Bought a fridge freezer online We were given a delivery slot of Sunday 14th April 13:40 - 17:40 After hearing nothing, I rang customer services at 17:36 and was informed there were still two deliveries ahead of me and could expect a new time of approx. 18:30 and a phone call when the delivery people were arriving at the job before me After hearing nothing, I attempted to ring at 18:22 with the only contact number I could find, customer services, however this was closed I get a call at 20:03 to be informed the delivery vehicle had apparently broken down so would not be delivering this evening, and we should have already had a call to inform us of this. We could expect to be the first delivery on Monday 15th at approx. 8:30 (although no guarantee or assurance could be given) with the delivery people starting their shift at 7am in Buckinghamshire - I reluctantly agree to this despite knowing this will make me an hour late to work as I don't actually have any other options. I checked the traffic in the morning and it was 'lighter than usual' so expected the driver to arrive between 8am-8:30am After hearing nothing, I call customer services at 8:15 to be told we were actually the second delivery of the day and could expect an arrival at approx. 9:30. I raised the issue of yesterdays agreement we would be the first delivery. The customer services agent double checked with the depot and the excuse was now we were the first delivery however the driver had a delayed start to the day. The delivery team finally arrive at 8:59 I make my complaint and mention getting compensation for missing work for the delivery and having a further day without the fridge I am offered £20 - which is less than 5% of my purchase I suggest £40 is a more genuine gesture of goodwill They offer £30 On the 17th April I was told it would take 3-5 days After chasing, on the 30th April I was told it would take 5-7 days They still haven't contacted me to ask for payment details of where to send the so called gesture of good will so I don't hold much hope for this 5-7 days (I payed with gift cards and PayPal) John Lewis price match, I strongly suggest using them or ANYBODY else instead