Currys PCWorld Team Know How are an absolute disgrace. Having bought a TV from their store, we were sold the installation package for £199 and given a time slot between 8am-1pm the following Saturday. What we didn’t know is that they outsource to another company to carry out the installation. On the morning, we received a call from the engineer to say that he would not arrive until 4pm. Day was then rearrange and by 4:30 no one had turned up. We called Team Know How and was told that it wasn’t their responsibility and to call the installer. As far as the law is concerned, the contract lies with the company you purchase from but they would not accept this and told us that our rights as a customer meant nothing. We called the sub contractor and was told the office was closed but he’d try and email the lead engineer to see what was happening. At 6pm (2 hrs after re arranged appointment) we received a call from engineer who said he’s be with us at 7pm after a small job. By 8pm he had still not arrived and we have heard nothing since. We called Currys PC Know How, again this afternoon and they responded in the same manner as on the first occasion, rude, abrupt, disrespectful and dishonest. We have no solution and they have £748 of our money. NEVER BUY ANYTHING FROM THIS COMPANY