The absolute worst customer service ever. Ordered a cooker for my mum, privet match with John Lewis took ages, arranging delivery and installation took ages. Upon arrival the installers lied and said the connection wasn't to standard so they couldn't fit it. She lives in a council house built in 1979, the council engineer had to come and confirm there was nothing wrong. Re arranged delivery, sat in from 6 till 6. They didn't turn up. Another long call to customer services, turns out research delivery was never booked. Cancelled the whole lot and will buy through John Lewis as I should have.