Ordered an American style fridge freezer. It's a big unit and they knew it when they sold it. Paid for the delivery, installation and recycling of my old unit. Nearly £2000 for the lot. Delivery guys show up, realise that it's an old Victorian tenement without a lift and refuse to get it up the stairs for me. They offer to dump it on the downstairs landing instead. The cheek! I tell them to bugger off and take the fridge back where it came from. What's the point of me paying EXTRA for installation if they're not actually planning to install it? Not even get it up into my kitchen?! 15 minutes on hold with customer service only to be told to call back later if I want a refund. No apology. Made me feel like it's my own fault that they don't deliver large fridges when there's stairs involved. NOWHERE in their FAQ nor when I was ordering was it EVER stated that this would be the case or that they are unable to arrange for more manpower to complete the task. This is blatant misselling. To say that this is unacceptable and unreasonable doesn't even begin to cover it. Will never buy anything from Currys as long as I live.