purchased a samsung55in tv im march 2018 with a 5 year extended warranty for a total £728. we have just started to have an issue with the screen, we have large purple patch on the screen. went into the telford to ask advice. I showed an image of the screen to a member of along with the receipt. His reply was that the model of the tv we have was stock left over from black Friday and that they were cheap stock. he said im not a repair guy but it looks as if rear lights gone.... I can sell you a new one. I don't call £700 cheap and was quite annoyed how dismissive he was. I am also even less impressed how a tv just over 12mths old is in need of repair. So on the way I spoke to knowhow help desk. The young girl looked at the receipt handed it back and said bring it in to the and it will be sent away for assessment. I don't know who is responsible for training within the telford store but the attitude of staff leaves a little to be desired. its no wonder high street retail is ailing. in the mean time im watching a tv with more purple rain than prince ever had.