Recently bought a new Samsung washing machine from Currys, which so far is working OK. On installation Curry's contractor made two deep scratches about 6 foot long in our expensive Amtico floor. We immediately contacted customer "services" and were offered £50 compensation, which we did not accept, as to replace the damaged area of floor will cost several hundred pounds. Currys then sent an extremely rude and ignorant man to inspect the floor, and shortly afterwards we received a letter saying the contractor was not responsible for the damage, and Currys would not offer any compensation. The letter implied we were lying and stated the scratches were already in the floor prior to installation of the washing machine, which they were not. Customer services did not return my phone calls as promised on several occasions when I tried to contact them to pursue this. I have since been promised someone will call me in 3 - 5 days, in reply to several emails, but I am still awaiting a call, almost one month later. We thought Currys were a reputable company, prepared to accept liability for damage caused to our property by their contractor, but this is very apparently not so.