Bought an expensive fridge freezer (Kenwood--their own in-house brand) We paid for delivery and installation. The fridge was delivered last summer to a holiday home in Carbis Bay. When we arrived from the states in late May we noticed that the fridge did not have the handles that it is supposed to have. EVERYONE associated with this screw-up has been completely unhelpful. Because it is slightly more than a year they completely disown any responsibility even though this is obviously their screw-up. Finally had to order handles from a place called Partsmaster at a princely sum but they did not come with the SCREWS necessary. So more calls to Curry's, and some group that supposedly handles their repairs (BUT ONLY FOR THE FIRST YEAR AGAIN!) After being put on hold for 10 minutes got some guy who could barely speak English. FINALLY after much back and forth he came up with the type of screw needed (or so he claims) When I asked him how to obtain these screws he told me to go to B&Q. Obviously just a ploy to get me off the phone. He also had the audacity to blame me for the fact that the lack of handles had not been noticed by the person who accepted delivery! Note: this was a holiday home guest who did us a favor by accepting delivery---not their job to insure all the parts had been properly installed. When I told him this, he HUNG UP ON ME!!! The fridge itself is satisfactory (albeit without handles) But do keep in mind that should you have any problems even if it is day 366 after purchase, you will be on your own!!!