Hi, I purchased a Samsung UE48H6400AKXXU TV 5 years ago with a support agreement and just had it renewed this month. The tv started to have black dusty marks on the screen which couldn't be wiped off so booked in for a repair to have it fixed. My support agreement policy includes a loan TV while the tv goes off for a repair. I asked them about it when I booked in for a repair. They told me they don't have any and cannot guarantee if they will have one.So I didn't bother as I was told it would take a week to have it repaired a back. I said it's fine. Booked for a collection on the 5-06-2019 and had it delivered on the 12-06-2019. I just put the TV on the stand and noticed the outer bezel has got multiple cracks on different areas. This is the same problem I had when they took the tv for repair for the first time and when I got it back had cracked bezel on it. I complained about it but nothing happened and when they took the TV for fixing the issue no loan TV again. No good customer service at all. They kept me on hold for a long time then pass me to department to department and at the end we the customer don't win just loose even though it's their fault not ours.if its some thing that would have not been covered by warrant it doesn't even take a second for them to tell us that we are wrong and when we are right they just make sure we are wrong all the time.I fell totally discriminated with regard to the issue. And now this is the second time I had the same issued done by the repair team. I contacted the repair team and explained them every thing all he said was" I will have to book for a repair again and there is no loan TV at the moment. All I can do is pass you to the customer service department where you can complain about the issue and they might be able to compensate or loan you a TV. Shall I connect you to them after I book for a repair." I said yes and he connected me to the customer service department which took 40min wait. When I got connected I spoke to a lady and explained her everything again and she said to me" I have noted everything you have said and will give you a case number unfortunately I cannot do anything and will have to pass you back to the repair team who can help you with a loan tv." I said to her.This is not my problem the problem was created by our repair team is this how a loyal customer gets treated. I have 7 item on support agreement with curry's and what's the point with all the service when they don't provide any. She replied rudely and quicky saying" hold on I will pass you to the repair team." and put me on hold for another 25 minutes and then another lady answered. I had to explain her everything again as he was not handed any info from the person who passed on to me.The she said after all the explaining" Sorry you are on the wrong department this is warrenty department we renew or review policy only.Let me pass you to the repair department." and then put me on hold again for 20min and then a guy answered from the first department I explained everything to him and he just rudely replied saying" what you want." I said I want a tv on loan. Then he said" I will book you one but there's no guarantee you might get one." Thats was all. I wasted 1HOUR 23MINUTES AND 49SECOND on a phone conversation with team knowhow and nothing resolved at the end. I am disgusted with the service I received. Is this how a customer gets treated I was patient and never raised my anger during the whole period of conversation on the phone. Well done team know how can you live up with it. I tried to complain and ended up wasting my time why keep a complain department in the first place. Problem was created by your department no me. How can someone make same mistake being such a reputative company.