Ordered a Washing machine, they would deliver the next day, great!!! organised work around this, did not arrive!!! Apparently after 45 mins on phone being passed around from one person to another they got lost!!! eventually we agreed on delivery 3 days later. Looked on knowhow that morning times stated between 3 pm and 7pm then timeslot disappeared. After another 60 mins being passed around I was no wiser. Excuse was road was to narrow for 7.5 tonne truck we regularly get 18 tonne delivers so they have been in the wrong place but would not be told this. I gave up and cancelled order by email and phone. Sort yourselves out no ones going to put up with this service!!!