I bought a Dell laptop from Currys online in February 2018. Within the warranty time (12 months), the laptop stopped working and I took to Currys Staples Corner (still in its box). The Team KnowHow store assistant (name withheld) booked in the laptop for investigations. A week later I received a text that my laptop was ready for collection. The same person later informed me that the laptop was not repaired due to ‘water damage’ — however no report or proof of liquid damage was ever produced. Currys claimed they had photographic evidence of ‘liquid damage’ and were very dismissive when I asked for the report or evidence. I then asked to speak to the manager on duty and was informed he wasn’t available. However, I was given the store manager’s name so I called and spoke to him about the disgusting way I was treated at the store — nothing was ever done about it. I called Currys again several days later and was told a pack of lies about how their computer system was down and they couldn’t send the photos and report of the ‘liquid damage’. I’ve been waiting since February (5 months) for a non-existence report. In May, I contacted Dell who advised that they still have a contract with Dixons owners of Currys therefore I should go back to them. I took the laptop to the Tottenham Hale store — again no help was given and the customer service was completely unprofessional and totally lacking. Again I was lied to that a report was available while indeed there was none. Then my other half contacted customer service directly in June and was informed that there was indeed ‘no evidence available to support their claim but that they still believed the laptop is liquid damaged… And therefore Currys will not be repairing the Laptop.’ Following the pack of lies and misleading information from Currys, we’ve decided to follow the legal avenue to redress the failures from Currys and under the Consumer Rights Act 2015; we’re seeking compensation of either a full refund or a replacement of the laptop. We’ve given Currys PC World an F minus rating as they’re a total disgrace and I certainly would never recommend anyone buys a laptop from this unscrupulous retailer. Currys PC World’s behaviour is unacceptable and we’ll never let them get away with this criminality.