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Rich
Do not buy from them! Customer service is shocking! I ordered a £300 tablet from their website on the 28th July as they didn't have it in store. I had someone wait in on the day it was supposed to be delivered and I never turned up. I phoned DHL and they told me that the item has not been scanned in over a day. So they said that they would do a warehouse search and it would take 24 hours, I was quite happy to wait and understood the delay. They phoned me back the next morning and told me that they could not find the item and that I should contact Curry's for a refund or replacement. So, I contacted Curry's customer services(or lack of it). I get passed around the call centre like the last stale donut that no one wants, going from one person to the next. Its funny how when you get passed from one guy to the next they don't have any of your details and you have to go though the same laborious questions. This gets old very fast and you lot wonder why people get miffed. Anyway eventually I got through to the guy that was quite helpful and was willing to have a look for me. I did have to wade through a swamp of incompetence to get to him though. He told me that he would pass it on the logistic investigation and I would have a result in 7 days. Fine, I have waited this long, what's another 7 days. As you can guess those days came and went I gave them another few days just in case. So 10 days later and have still heard NOTHING! So I rang them back and once again waded through the swamp of incompetence and the same questions over and over again and eventually got through to another helpful guy. He looked into it and understood my frustration he told me that the logistic department haven't even looked at my case! He told me he has also requested that they issue me a refund and it would be in my account in 5-6 working days. Which brings me to today 19th July where I still do not have my tablet or my £300 back. So I ring Curry's up again! and go through the same questions again but the second person I spoke to this time took on my problem. Guess what, the refund hasn't been issued the logistics team still haven't bothered (he tells me that is DHL not getting back to them, but when I phone DHL they are quite happy to tell me what's going on and are still waiting for a phone call from Curry's). Lies to me saying that its a contract between me and the courier. When its Curry's that has the onus to deliver what I have paid for, and the contract is between me and Curry's not the courier, like it is with all retail. He tells me that the investigation will take another 48 hours! I have waited long enough Its not my fault that DHL lost it and I want my money back! But Curry's will not give back the £300 that I have paid. Needless to say I will never be using Curry's ever again. Which is a shame as I do try and support the high street economy but I am sure with customer service like this you will not survive and amazon will swallow you whole. I will dispute it with PayPal.
5 years ago
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Currys has a 2.0 average rating from 3,454 reviews

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