I recently brought a chromebook online. No issues with delivery, it turned up when promissed. The issues started when the screen turned out top be defective. After wasting my time telling me to speak to Asus first, they asked me to go into store to have it checked out. Their helpdesk personell were very helpful, but unable to fix the issue. They recomended that they send it back, and get a replacement sent out. This was 5 days ago. I have yet to hear anything from the returns team regarding my replacement. Today I have phoned their customer service team, who state that they have received my order, but that it won't be processed for at least a further 2-3 days, over a week since I returned the item. They were unable to tell me when a replacement might be shipped. This is unacceptable for a product I have physically returned to a store. I was told in store that they have the chromebook in stock, and it shouldn't be more than a day or 2. Currys needs to work hard on it's customer service. Their handling has been awful, and I will not be purchasing anything from them again. I recomend no-one else uses them either.