Dangerous installation. Purchased American Kenwood F/Freezer with ice and water dispenser. Paid extra for installation and to take away my old American f/freezer. The installation included a water filter added to the water hose to filter the water.
The removal of old one good, but they installed the new one wrong. Informed to move fridge back after two hours for gases to settle. Okay, but as soon as they left the water filter began to hiss out water. Calling them back, no joy. Text them, no joy. I had to turn off water and electricity. Only then did I read the manufactures installation booklet. They had attached the water filter hanging loose behind the F'Freezer right next to the fridge motor. In big warning notices written on the side of the fridge and in booklet, informs that the filter should be affixed to a wall and NOT hanging from the back of the electric motor of said new fridge. I called, Curry to an animated robot and was informed that they were closed until Monday. I emailed Curry urgently, their response was a seventy two hour wait for just a reply. Lets see...a pressurised canister next to a electrics, spewing out water? A bomb in the making pressurised container or an electrical fire or shock waiting to happen if I had not noticed the leak.
I had to call an emergency plumber to actually install it as per manufactures regulations. At a cost of another eighty quid call. Horrified, and speechless to what Could of happened to my family. Never again will I purchase any- thing from Currys or trust the competence of their installations guys. Dangerous, Unsafe. I took pictures and I will be heading into Currys with a list of complaints!
5 years ago
Currys has a
2.0
average rating
from
3,454
reviews
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