I bought my elderly mother in law a fridge/freezer at the Yeovil branch and paid for installation/door reversal/disposal of old one. The doors were not put on properly by the delivery person, who tried to talk her out of having them reversed initially - seemingly in a rush. The follow up 'engineer' who called, supposedly to correct this, insisted there was nothing wrong with them. However, I was told over the phone that it was to be expected as it was a cheap product! Upon physically checking myself, another second engineer visit is arranged (after the operator tried to get me to contact the manufacturer direct for a possible replacement). The top of the fridge was initially put back on (visibly) wonky and the bottom door springs back, after half closing, so has to be shut twice! Both done by Currys delivery staff and clearly not a manufacture fault.
I now have to take time to travel and be there when the next engineer comes to point out and ensure faults are rectified.
Currys lack of knowledge, unprofessionalism and very poor customer care has led me to do my first review ever (at 56!) I'm left astounded by the way they conduct their business and the general low standard of the staff I have encountered throughout this purchase.
5 years ago
Currys has a
2.0
average rating
from
3,454
reviews
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