Bought my wife a Mac Air Laptop for her birthday and was told I could collect after 5pm on Friday. When I went to collect it wasn't there but they hadn't told me so I had a wasted trip. To make matters worse they didn't have a clue where it was and said that they would email and let us know, but guess what - no email. Tried to phone on Saturday but couldn't get through as nobody answers the phone. Tried again on Sunday and managed to get through only to be told that they thought it might be in Cardiff which is a bit odd as I live in Ramsgate. I'm now to expect an email tomorrow (Monday) but I won't hold my breath.