Avoid avoid avoid!! Know how Purchased a Panasonic veria 49 inch TV 2 years ago, bloke in Currys said about this know how insurance told us that we would be covered if our daughter chucked something at the screen if the TV was to fall off the wall or if TV broke down for any reason. We were also told we would be able to have a loan TV while ours went away for repair. We thought that sounds brilliant gives us peace of mind, so we have been paying it on time every month. 2 years passed our TV has a clouding on it or led bleeding so my husband rings know how told them what has happened we were told there was no loan TVs so we would have to go in a queue but when we purchased the TV we were actually never told we would have to go in a queue for a loan TV. It turns out they have changed the terms on a loan TV we wasn't informed so my husband puts a complaint in they finally come round to our way of thinking as customer is always right! Booked repair in our TV will be picked up on Thursday we will also give you vouchers so you can go pick a loan TV basically their way of saying they messed up they are in the wrong. We were like ok ye that's fine got the vouchers went to get new tv. Currys turn up at ours take TV week later we get an email saying TV been repaired screen has been replaced we thought brilliant. Our TV arrived back home today put it on and what's still there the clouding but it's worse then what it actually was! Next thing my daughter wanted to play Xbox she has autism it calms her down so we went to change the channel for her and what pops up coloured lines all over the screen we have video evidence of this aswell for proof! It turns out the repair center haven't put the hdmi ports back together properly this is a fire risk it could set on fire! We have 3 young children so my husband unplugged it put it to the side took it off the wall rang team know how told them it's dangerous and it's a fire risk! Guess what they didn't want to know oh we will get someone to pick up your TV tomorrow morning but they only have till Saturday to replace our TV or give us a full refund we have been told the tv will be wrote off! So my husband stated consumer rights act that we are entitled to a full refund because tbh a greedy company who don't care that a TV could start a fire, I don't want to have nothing to do with them anymore! I'm absolutely disgusted with Currys and team know how we were also told that this extended warranty we have isn't an insurance it's a policy! They have broken the terms and conditions on our agreement. We were told we would get a voucher I don't want a bloody voucher I want my money back! I'll go to another company who put their customers first and care about them, unlike this company who couldn't give a dam about their customers! The support team don't care all we keep getting told is you will receive a call back by the end of the day even though we have told them it's a fire risk that's their answer! What the hell do we pay this bloody insurance for its nothing but a bloody con, so they can get more money out of you. So anyone looking to purchase from Currys and buy this insurance avoid like the plaque it's aload of rubbish never ever again will I purchase from Currys or touch their insurance! Further to this we were given a choice of a new TV they would give us a voucher but it was their choice what TV they choose us! Or partial refund of £250 and we keep TV what a smack in the face nowhere in the terms and conditions does it say that it's a TV of their choice! So we have taken the £250 and kept the TV we are taking Currys to court they damaged our TV further and we get punished for it!!