spent £900 on washing machine and hobs, added the installing service, for the next week, got a day off to receive the goods and the day of the delivery i get a phone call asking where to park, i tell them where to and i realize that after two hours they just disappeared, i call the customer service, and they said that they left without telling me anything, the reason was because they couldn t park, at that point i was shocked and angry because got the day off, meanwhile i had to be another week without hobs and cooking only with microwave and oven. the lady on the phone then tells me that they will call me back for an appointment and guess what, i didn t get any call. i get a call after 2 and half weeks while i was on holidays and they said that the truck was downstairs my building for delivery, i was shocked again and tell them that i didn t know anything about it. so the lady from the phone tells me that they will call me in few minutes to rearrange a delivery, this time i got a call after 5 min and the person on the phone said to reschedule for the next two weeks on a specific day. i got the day off, waited till 4pm and called the customer service, guess what, the girl on the phone told me that they cancelled the day before and they didn t tell me anything about it, then i feel frustrated and a bit angry and ask her to arrange a delivery for next day and she says, it s been cancelled so i can only refund you, long story short we had a bit of a conversation and she hang up the phone on me without refunding me. Can i assume that I've been robbed? i called again currys and the guy on the phone refunded me. Conclusion and sorry if i was long, but with all my strength, in the future, if i can avoid such a bad shop i will with all myself, and i will suggest to everyone of you to find another alternative before going to currys, this wasn t my first bad experience but the worst. once i had a broken tv and they didn t refund me, same happen to a friend. now i m without hobs and washing machine and more than a month has passed.