DON'T USE THEM for large items. I bought a fridge/freezer online, paid £30 for delivery and another £30 for them to take away the old broken one. They arrived and refused to deliver as they don't supply their delivery teams with proper lifting equipment (apparently it's a pain in the neck to use) so they wouldn't carry it up 2 flights despite my address clearly stating level 2 flat. They were obnoxious, cost me nearly £700 that I didn't receive back into my account for 5 days so I couldn't buy one elsewhere. On top of that I had a freezer and fridge full of food that was ruined and medicine that needs to be kept cold due to live ingredient that went off making my child very, very ill. Shocking service and they fall back on 'it is the drivers decision on whether to deliver'. So, if you don't live in a bungalow DO NOT ORDER from them, they won't deliver and leave you in a really bad situation without a care.