Went to curry’s at Pippa Hill Basildon to buy a kettle & coffee machine. Was happy to decide on a kettle ourselves but as we had not owned a coffee maker before we read a display board explaining the type of machines Curry’s had on available and then we asked an assistant for help - as we wanted a ground coffee make which was also pod compatible. It was immediately clear she didn’t have a clue about the coffee machines so we asked her who might. She had a quick look around and said she wasn’t sure so we told not to worry. We then notice a lady standing at the exit who looked looked she was there to advise. I asked her if any of the staff could advise us on the coffee machine - she pointed out a young man him to assist us. He came over, we asked the same question ... .... pretty soon it was obvious he had no idea either. His best advice was that after we had purchased their machine we could read the user manual ! I was embarrassed for him so said not to worry we’ll buy elsewhere. He immediately got his mobile out and appeared to have got straight on with his social media posts !! As we went to pay for the kettle I saw a guy dressed differently who looked like a manager who might have an answer for us so i asked him the same question , is there anyone in the store who could help us with which coffee machine would be best for us. “Yes” he said “i can ask this lady to help you”. He directed me to the first girl we had asked and who we knew had no clue. I said to the manager that we had already asked her and she didn’t know. I am now very frustrated as no open knows and no one really cares. At that point we decided we will go elsewhere to purchase a machine. There must be stores who train their staff properly who can advise customers with basic questions. Clearly Curry's can afford to let £200.00 banker sales walk out and buy from their competitors. I will look at other retailers first before returning to Curry’s. Very frustrating and extremely poor customer relations - This is clearly a problem of the arrogance of them knowing there is not much competition out there!