ABSOLUTELY HORRID CUSTOMER SERVICE - Spoke to a guy called Chris in the online department regarding a microwave order i received the day before (The russell hobbs rhm2017) it makes a very disturbing loud noise when i first turn it on then goes quite before going off completely. he popped me on hold, came back and said one other person had left a review about that product and said after a while it sorts itself out so there's nothing he can do. i insisted i to speak to a manager but said he wouldnt do that and hung up the phone on me instead. I called back and spoke with a lovely lady called Yasemin who sorted out the issue and issued a collection/replacement