Do not buy anything on-line from this so called company. All you hear is a pack of excuses from customer service who obviously are not trained in good manners or taught how to speak to a Customer.
I bought a tumble drier on-line paid for next day delivery and for taking away of old one. Cancelled a lunch appointment Sunday and sat waiting...and waiting...the customer service close at 5pm, but you are told they can deliver up to 7pm so we waited until then.
It didn't arrive, so called first thing Monday morning, waited 14 mins for phone to be answered, was told that they had none of that make in stock, so that's why it wasn't' sent, they are due in on Wednesday so they could send one to me on Thursday. I then got passed across to Sales so I could chose another one, so it could be delivered tomorrow. Turned out I have to pay again for a different Tumble dryer and have the original refunded!!! I refused to pay again and was passed back to Customer Services.
..after 10 mins of phone ringing out. I gave up and called complaints (press 3 then 4) Finally someone to helped me, I chose another make, then the Customer Service went to his line manager, came back and said that they actually did have the Original Tumble dryer in stock at the time, but due to a "Systems Error" it hadn't been loaded onto the truck. So he'd arrange for the original one to be delivered on "Thursday" (isn't this the day I was promised by the first Customer Service?) I told him I want it tomorrow, which is next day as with the original order, was told they only deliver on Thursday in my area....So that's why they didn't deliver in the first place is it??
I cancelled the whole lot, however Currys still have my money in their account making interest, for the next day or so. Makes you think how much they make by this means.
So here I am, no tumble dryer and lighter in my bank account by £250.00. Luckily I have enough to go and pick one up..not from Currys. So a word or warning Do not Shop with Currys.
5 years ago
Currys has a
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average rating
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