TERRIBLE TERRIBLE TERRIBLE Message now passed to A Baldock CEO and awaiting reply Further I have recording of visit when engineer tried to con me into signing his blank screen and then refused to leave when I asked him- disgraceful behaviour by HOTPOINT ENGINEER - COMPLAINT IN REF THIS DISGRACEFUL BEHAVIOUR TERRIBLE TERRIBLE TERRIBLE - still trying to get my money back with faulty goods under six months old - take no notice of emails sent - deliberately send emails with such small print and refuse to refund - letter I have sent soon to follow - DISGRACEFUL COMPANY - Contacting watchdog etc as not applying the law DEAR CURRYS I SENT THIS letter below ON THE 20TH SEPTEMBER and all you have done is argue for not refunding for the faulty goods - fridge freezer- attempted repair ONCE but FAILED THE ITEM IS UNDER SIX MONTHS OLD UNDER THE CONSUMER GOODS ACT 2015 I REQUEST A FULL REFUND NOW - STOP DELAYING I AM NOT USING THE ITEM ANYMORE I AM PASSING THIS TO WATCHDOG 20/09/2019 Dear Sir or Madam, REFERENCE: Order Number /Currys-Hotpoint Aquarius HMCB 5050 AA Integrated 5050 I purchased the Hotpoint Aquarius HMCB 5050 AA Integrated 5050 from Currys. At the point of purchase I paid £288. The Hotpoint Aquarius HMCB 5050 AA Integrated 5050 is not of satisfactory quality. This item had a light that kept coming on and off when in use and the temperature seemed to rise as the light stayed on when the door was shut. It also got very cold occasionally and froze my salads sometimes. The light also did not switch on sometimes when the door opened.I was concerned about it from the start but had put up with it for a while. Then I noticed it got worse and the light stayed on whilst the fridge door closed which was a bit worrying and I phoned up Curries/Hotpoint to get it sorted out. The engineer came and said it was the spring in the door unit light. which he replaced He left and I then did my own checks and put a phone inside the fridge and the light went off initially and then came back on and stayed on when the fridge door was shut. This means the fridge is in effect heating up sometimes. I have also noticed the door seal does not seem to work fully. The engineer insisted that I should have it fixed again as did Hotpoint service, but I have now switched the fridge freezer off and stopped using it as it is obviously faulty and they have tried to fix it once already and I am concerned as to the temperature of the fridge etc as the seal does not seem to work and hold the door in as well as the light not working.. The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owned the product for less than 6 months and a previous attempt at repair or replacement has also failed, I am within my statutory rights to ask for a full refund of the original cost paid. I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter. Yours faithfully,