Rubbish customer service. We had the freezer broken since day 1 and the manufacter couldn't contact them, as is the customer who has to give permission for a replacement. Two days calling them and waiting for over an hour over the phone. Besides it was us, the customer, dealing with everything and chasing everyone, it's us as well who will have to pay for the phone bills. And even thougbwe couldn't contact them! I had to call back the manufacter to put me through their line. And guess what, after all, curry's still had to speak to the manufacter for arranging the replacement. Makes no sense and they are time and money wasters!