I ordered a printer online from Currys and chose the in-store pickup option because I needed the printer urgently and that seemed to be the most cost effective way. My item was promised to be delivered on the next day by 5pm, and the confirmation email said that I would get a email when my item was ready for collection. On the next day, it’s way past 5pm and I got nothing, so I phone the helpline, and had to wait for about 20 mins to get connected. The agent confirmed that my item was delivered and I could go to the store and collect it the next day. I travelled across London to the store and guess what, it was not there, and I needed the printer by the next day. I was so frustrated and called the helpline. It was another 20 mins of waiting, and all they said was that there’s nothing they can do but to file investigation! With a stroke of luck there was an Argos next door and I went in to buy the same printer for the same price. My order is still “under investigation” and I won’t get a refund until it’s concluded. God knows how long that will take! Lesson learners and I’ll never buy from Currys again.